InfectiousCare

Policies

It is our desire to provide our patients with timely, quality care. In order to do so, we require our patients to arrive on time and to make every scheduled appointment.

We feel it is important for our patients to understand our policy as it relates to cancellations, no shows and late arrivals.

New Patients

If you are new to our practice, we ask that you arrive at least 30 minutes prior to your appointment time and have your new patient forms completed. This early arrival allows our staff to efficiently perform its tasks of registering you into our systems.

To ease this process, click on the link below to access our new patient packet that you can download, print and fill our prior to your appointment.

Follow-Up Visits

For follow-up visits, we ask that you arrive on time. Should you arrive more than 15 minutes late, your appointment may be moved to a work-in status or rescheduled.

Cancellations

We request a 24-hour advance notice if you are unable to keep your appointment. To cancel and/or reschedule an appointment, please contact our office at (214) 691-8306.

No Shows

If you do not show up for your scheduled appointment, you may be charged a $25 fee that you will be responsible for paying. This fee cannot be submitted to your insurance company. Three no shows may result in your dismissal from the practice.

Privacy Practices

Our practice is dedicated to maintaining the privacy of your health information. We are required by law to maintain the confidentiality of your health information. Click on the link below to view our privacy policy.

Please contact our office if you have any questions.